Case Study 1 - A High Street Bank
Challenge
The board initiated a review of Management Information (MI) needs and provision in order to determine the future MI strategy and direction. There was a concern that the multi-million yearly spend fails to deliver a credible set of metrics. This was one of the bank’s key strategic objectives for the year.Nick was invited to carry out a review for the Retail Bank and determine the MI strategy.
Delivery
After a five month review, Nick presented the proposed MI strategy to the board. It was approved, and Nick was asked to extend his involvement to lead the start up, carry out the detailed planning and recruit the key staff.Benefits
The MI programme became one of the key strategic initiatives within the bank.Case Study 2 - A leading network and satellite transmission provider
Challenge
The company provides managed networks and satellite transmission services to a variety of major users.As part of a business re-engineering exercise the company were undertaking a project to migrate their network control, customer management and field service management to a single centre. The project was slipping badly and had lost the confidence of the board.
Delivery
Nick was initially asked to undertake a review of the project. After delivering the report he was asked to stay on and implement its recommendationsBenefits
After a 3 month exercise the project was returned to schedule and has met its first implementation milestone on time, on budget and with no reduction in delivered functionality.Case Study 3 - A world leader in academic publishing
Challenge
The design and management of a major business change programme for the world leader in academic journal publishing.The programme involved a complete redesign of the relevant IT systems, a re-engineering of the business processes and re-structuring of the finance operation. It affected 400 user staff, 3 data centres, and IT systems and business organisations in five countries. It was the first such major group project undertaken by the company.
Delivery
Nick undertook the initial feasibility study. After this was accepted by the client, Nick was offered the subsequent assignment of setting up the programme, and working with two in-house project managers to deliver it.Benefits
The programme ran for 2 years, and the implementation took place successfully. The new business processes and IT systems are in full operation and the planned business benefits are being achieved.The reporting systems, quality assurance systems, management structures and team communication techniques designed for this programme have been adopted as standard by the company.
Case Study 4 - A leading breakdown services company
Challenge
This company were considering the evolution of their roadside support service. This involved a redevelopment of their primary command and control system, and a review and redesign of the organisation structure and business processes of the road side services function, (ie. the acceptance of calls and the deployment of road side assistance.Delivery
Nick was invited to undertake a review of the operation and design a change programme. This involved a major, leading edge systems development with ICL as a strategic partner. It covered business processes, organisation design, and systems design at the seven control centres, the data centre, and the in cab systems for the 3500 service units. The overall investment was several million poundsNick was subsequently asked to project manage the set up and initial stages of the project. This work included:
Defining the design methodology and a project specific PRINCE implementation
- Drafting job profiles and recruiting for key staff.
- Managing the initial stages of the project and progressively handing over to an in-house project manager.